1. Returns & Refunds
What is your return process?
You may request a return within 30 days of receiving your order.
To start a return:
- Contact Customer Service at cs@assa-korea.com.
- Provide your order number and reason for return. Our team will review your request and provide return instructions.
- Once the item is received and inspected, we will notify you of the outcome.
Items must be unused, unwashed, and in their original packaging with tags attached.
Can I exchange my order?
Yes, exchanges are available for eligible items.
Products must be:
- Unused
- In original condition
- With all tags and packaging intact
Exchange requests must be submitted within 30 days of delivery.
What items cannot be returned?
The following items are not eligible for return:
- Opened skincare and beauty products
- Personal care products
- Underwear and intimate apparel
- Gift cards
- Sale or clearance items
- Products damaged by customer misuse
Can I return an item if the size doesn't fit?
Yes, size-related returns may be accepted if:
- The item has not been worn or washed
- Tags are still attached
- The product is returned in original condition
Customers are responsible for return shipping costs unless otherwise stated.
What should I do if I receive a damaged or incorrect item?
Please contact cs@assa-korea.com or WhatsApp: 0822-8921-1855 within 7 days of delivery.
Include:
- Order number
- Photos of the item
- Photos of the packaging
Our team will review the issue and arrange a replacement, exchange, or refund if applicable.
What happens if my package is returned during shipping?
If a package is returned to ASSA due to an incorrect address, failed delivery attempts, or refusal of delivery, our Customer Service team will contact you to discuss reshipment or refund options.
Additional shipping fees may apply.
How can I request a refund?
Refund requests can be submitted by contacting cs@assa-korea.com.
Please provide:
- Order number
- Product details
- Reason for refund request
Refund eligibility will be reviewed according to our Return Policy.
When will I receive my refund?
Once your returned item has been received and approved, refunds are generally processed within 7–14 business days.
The refund will be issued to the original payment method used for the purchase.
Why is my refund amount different from what I paid?
Refund amounts may differ because:
- Original shipping fees are non-refundable
- Return shipping fees may be deducted
- Discounts, coupons, or promotional credits applied during purchase are not refundable
Can I cancel or modify my order?
Orders may only be modified or canceled before they are processed for shipment. Please contact Customer Service as soon as possible.
Once an order has been shipped, cancellation is no longer available.
2. Delivery & Orders
How can I track my order?
Once your order has been packed and handed over to the courier, we’ll email you a tracking number (resi). You can also find it any time by logging in and going to My Account → Orders, then clicking View on the order — the tracking number and courier name appear in the order details. Enter that number on the courier’s own tracking page to see the latest status. If your order still shows Processing and no tracking number has appeared yet, it means it hasn’t been picked up by the courier — this usually happens within 1–2 business days of payment being confirmed.
How long does shipping take?
Estimated delivery times: 1–5 business days
What if my package is delayed?
Shipping delays may occur during holidays, promotions, severe weather conditions, or customs inspections.
If your package has not arrived within the expected timeframe, please contact Customer Service.
3. Payment & Pricing
What payment methods do you accept?
We accept major payment methods available at checkout, including:
Credit & Debit Cards, Visa, Mastercard, Virtual, Account / Bank Transfer, BCA, BNI, BRI, Mandiri, PermataBank, E-Wallets, GoPay, ShopeePay, Other Payment Methods, QRIS.
All payments are processed securely through our payment gateway partner.
Can I use multiple coupons on one order?
In most cases, yes — you can apply more than one coupon at checkout and the discounts will stack. However, some promotional coupons are marked as individual use only, which means they can’t be combined with anything else. If you apply one of these, any other coupons on the order will be removed automatically, and vice versa. If a coupon won’t apply, it’s usually because it conflicts with one already on the cart, has expired, has reached its usage limit, or doesn’t cover the products in your cart.
Why was my payment unsuccessful?
Payment failures may occur due to:
- Insufficient funds
- Incorrect payment information
- Temporary bank restrictions
- Payment gateway issues
Please try again or contact your payment provider.
4. Account & Security
How do I create an account?
Click Sign Up and register using your email address.
I forgot my password. What should I do?
Go to the My Account page and click Lost your password? below the login form. Enter the email address or username registered to your account, and we’ll send you a password reset link. Click the link in that email and choose a new password. The link is valid for a limited time, so if it expires just request a new one. If the email doesn’t arrive within a few minutes, check your spam/promotions folder — and make sure you’re using the address you originally registered with.
5. Benefits & Rewards
How do I earn reward points?
Every purchase earns you reward points worth 1% of your order value. These points are automatically credited to your account after payment confirmation and can be redeemed on future purchases. For example, a Rp100,000 purchase will earn Rp1,000 in reward points, and your running balance is always available under My Account → Points & Rewards.
What can I do with my reward points?
Points can be redeemed for a discount voucher on your next order. Go to My Account → Points & Rewards, choose the reward you want, and confirm — we’ll generate a voucher code you can apply at checkout. Once redeemed, the voucher has its own validity period shown on the voucher itself, so use it before it lapses. Redeeming points is one-way: once they’ve been converted to a voucher, they can’t be turned back into points.
When do my reward points expire?
Points are valid for 365 days from the day you earn them. Each batch expires on its own schedule rather than all at once — so points earned in March expire the following March, and points earned in June expire the following June. Earning new points doesn’t extend the life of older ones. We’ll email you 30 days before any points are due to expire, and you can see anything expiring soon on your Points & Rewards page. The simplest way to never lose points is to redeem them as you go rather than saving them up.
6. Items & Stock Availability
Why is an item out of stock?
Popular products may sell out quickly due to high demand.
We recommend using the wishlist feature or checking back regularly for restocks.
Will sold-out items be restocked?
Some products may be restocked, while limited edition or seasonal items may not return.
7. Others
How can I contact Customer Service?
Email: cs@assa-korea.com
WhatsApp: 0822-8921-1855
Customer Service will respond during business hours.
Where is ASSA based?
ASSA is an online platform offering curated Korean fashion, beauty, and lifestyle products.
8. Notice
Can ASSA update its policies?
Yes. ASSA reserves the right to update its policies, terms, and conditions at any time. Changes will be reflected on the website.